Refund policy

Return guarantee – 30 days worry-free trial

At Shapetape, we believe it is important that you feel good about your purchase. That is why you receive from us 30 days to calmly review and try out your order.

Not completely satisfied? No problem. You can easily return your order within 30 days of purchase for a refund. We ask that you follow our return policy so that we can process your return quickly and correctly.

Unfortunately, returns are no longer possible after these 30 days. Below you will find all information and conditions regarding returns.

Return conditions

Original condition
Shapetape sells hygiene products. To ensure the hygiene of our customers, we therefore only accept returns in their original condition.

Underwear and shapewear
Ensure that underwear or shapewear is packaged in the same way as you received it (in original condition). Close any hook-and-eye closures before returning the product to prevent damage.

We do not accept returns of the following products:
• Products that have been washed
• Products from which the label has been removed
• Products that are damaged
• Products without original packaging
• Products with traces of deodorant
• Products with a strong odor (such as smoke or sweat)
• Products for which the return period has expired

Products with adhesive strip
We do not accept products from which the protective film has been removed from the adhesive layer. This applies to products with an adhesive strip or glue, such as stick-on bras, fashion tape, and boob tape.

Returns that do not meet the conditions will be sent back to the customer after the shipping costs have been paid again. Are you unsure whether your product meets the conditions? Please contact us first.

Remove old shipping label before return shipment
Make sure to remove the old shipping label before sticking the new label on the packaging. This will prevent the package from being returned to you. If this happens anyway, the costs will be borne by the customer.

Return notification within 30 days
A product can only be returned if it is registered via our return portal within 30 days. We cannot accept returns outside this period or without registration via the return portal.

Register return

Step 1 – Download and fill out the return form
Download the return form here
Print it and include the fully completed form in the return package. Unfortunately, we cannot process your return without a fully completed and printed return form included in the packaging.

Step 2 – Register your return via the correct return portal

You can easily register your return via our return portal.

During the registration process, we ask you to carefully review our return conditions. This ensures that your return can be processed correctly and quickly.

The direct costs of the return are at your own expense.

Click here to register your return

When entering your order number, please ensure that you have a # places before the number.
Example: #12345

Return and refund period

  • Return: 30 days
  • Refund: 14 days

Return costs

  • Restocking costs: No costs
  • For defective or incorrectly delivered products: No costs, please note: this must be reported before the return shipment to process correctly.
  • In case of regret: Shipping costs are at the customer's expense.

Return methods

  • Per post

How to obtain the return label

  • For defective or incorrectly delivered products: Return portal after contacting customer service
  • In case of regret: Return portal

Currency for refund

EURO (€)

Refund processing time

14 days

Free Shipping

If you place an order of over €50, you qualify for free shipping. The shipping costs are €3.95 for Dutch customers and €6.95 for Belgian customers.

How do I track my return?

When you drop off a return at a drop-off point, you will receive a Track & Trace code (always keep this) which allows you to track your shipment on the carrier's website, from the drop-off point to our return center. Once we have received and processed your return, you will receive a return confirmation by email. This email will also immediately state the new invoice amount or refund amount.

Have you not received an email from us after 14 days following the return of your order? Then please contact us via info@shapetape.nl.

Condition of the item

If you wish to return the item, please ensure that it is returned in its original condition (unused, clean, and undamaged).

Packaging
If you no longer have the original ShapeTape packaging, you may use another box, provided the return document is clearly visible.

Exchange due to damage

ShapeTape reserves the right to exchange items only if they are damaged or broken upon delivery. If you wish to exchange the products for the same items, please contact us via info@shapetape.nl.

Refund

I have returned my order. When will I know if it has been approved?
As soon as your item has been received and inspected, you will receive an email stating that ShapeTape has successfully received your returned item. We will then keep you informed of the status (approved/rejected) of your return.

I have returned my order. When will I receive my money back?
You have returned an item, it has been approved, and you are awaiting the refund. Processing a return can take up to 14 days. As soon as your return has been processed, the purchase amount will be refunded as soon as possible to the payment details known to us.

Did not receive a refund?
You have returned an item, it has been approved, and the refund period has expired.
Please check your bank account first, as it may take a few days for the refunded amount to be credited. If in doubt, ShapeTape advises you to contact your bank/credit card company.
If this is not the case and you still have not received payment from ShapeTape, please contact us immediately via info@shapetape.nl or via the details below:

  • Trade name: Shapetape
  • Email address: info@shapetape.nl
  • Address: Horsterweg 20, 6199AC Maastricht-Airport, The Netherlands
  • KVC: 97662968
  • VAT: NL868166704B01