Do you have a question? You will very likely find the answer here for your order, shipping, or our products.
Orders placed on business days before 6:00 p.m. are generally processed the same day. The final delivery time depends on the shipping provider.
In most cases, you will receive a tracking number for your order.
If you order individual products that fit through the mailbox, we will send them by regular mail.
We currently ship our products only to Germany, the Netherlands, and Belgium.
Select Klarna at checkout to pay by invoice. After your order is shipped, Klarna will send you a payment request, and you can make the payment within the deadline specified by Klarna.You can find more information on Klarna's website.
Sometimes an order confirmation does not arrive, for example, because of a typo in the email address or because the email ended up in the spam folder.
Therefore, first check your spam or junk mail folder.
If you cannot find the confirmation there, please contact us. We will check your contact details and update them so that you can track your order properly.
Once an order has been processed or shipped, it can unfortunately no longer be canceled. However, after receiving the order, you can return it in accordance with our return policy.
Once your order has been placed, it is processed immediately, so unfortunately it is not always possible to change the delivery address. Contact us as soon as possible, and we’ll check whether an adjustment is still possible.
We strive to deliver your order as quickly as possible. If you place your order before 6:00 p.m. on business days, we generally ship it the same day.
You can find an estimated delivery time on our product page. If, for any reason, we are unable to meet the delivery time, we will of course inform you immediately.
Weekend delivery depends on the shipping carrier and may vary by region. Always check the tracking information for the latest status.
We ship our orders with a designated carrier, and you will always receive a tracking number once your package has been shipped.
That depends on the size and contents of your order. Smaller orders are often shipped as a large letter, while larger orders are sent as a regular parcel with tracking.
If you are not at home, the delivery service will try to leave the package with a neighbor or at a pickup point. You will be informed about this through the tracking information.
For small packages, the delivery driver will try to put the package in the mailbox.
If a package is not picked up within the specified period, it will automatically be returned to us. It is the customer’s responsibility to pick up the package on time.
Has your package been returned? Then there are two options:
This helps us keep our service fair and affordable for everyone.
First, check whether the package was left with a neighbor or placed in a safe location. If you still can’t find the package after 24 hours, please contact us so we can initiate an investigation with the shipping provider.
Contact us as soon as possible in this case and include clear photos or a video of the problem. We will review the situation and find a suitable solution.
Yes! When you drop off the package at a shipping location, you will receive a tracking number.
You can use it to track your return to our returns center.
Not completely satisfied with your purchase? No problem - you have a 14-day right of withdrawal from the date of purchase. Visit our “Exchanges & Returns” page to view the return conditions and download the return form.
We do not accept returns of the following products:
If you would like to receive a different size, you can return the product in accordance with our return policy and indicate on the return form which product you would like to exchange and for which size. This ensures that you receive the correct size as quickly as possible.
Underwear and shapewear may be tried on, but can only be returned if unworn and hygienically impeccable. Any hygiene strips and tags must remain fully attached.
Contact Shapetape. Together, we'll find a suitable solution.
Once we have received and approved your return, the amount will be refunded within 14 days using the same payment method you used for your order.
First check whether your return has been processed (you should have received confirmation by email). It can sometimes take a few days for the amount to appear with your bank or payment provider. Have you still not received a refund after 14 days? Then contact us at info@shapetape.de.
Shapewear can shape various areas of the body, such as the abdomen, buttocks, thighs, hips, and waist. We offer different shapewear styles for different areas of the body.
It’s important to take your measurements carefully and check the size chart to see which size fits best.
Choose a size that fits comfortably while providing sufficient support and compression.
Unsure between two sizes? Choose the larger size.
Yes, our shapewear products are designed to improve posture by supporting the back and abdominal muscles. This can help you stand more upright and reduce back discomfort.
It depends on the type of shapewear and your personal preferences.
Many people find shapewear comfortable for everyday use. That’s why it’s important to choose high-quality materials from Shapetape to avoid discomfort.
Always check the care label on your shapewear for specific instructions. In general, you should hand-wash shapewear in cold water and let it air-dry to preserve its elasticity.
Shapewear can help visually smooth cellulite by providing compression to the skin and making it appear smoother. However, shapewear is not a permanent solution for cellulite, and it is important to have realistic expectations.
Yes, the adhesive bra stays securely in place in heat, while sweating, and when dancing, as long as you apply it correctly to clean, dry skin.
Sometimes bras or adhesive bras can become slightly misshapen during transit. This can easily be fixed by gently steaming the cups so they regain their beautiful shape.
You can do this at home with a steamer/garment steamer or briefly hold the bra over warm steam, for example from a hot shower or kettle. Then let the cups cool briefly while gently shaping them back into the correct form.
With an adhesive bra, you should steam only the fabric side, not the adhesive layer.
Apply the adhesive bra to clean, dry skin. Position the cups slightly outward and from bottom to top. Then gently press them together for a beautiful lift and push-up effect.
If you use and care for it properly, the adhesive bra will last for up to 20 uses.
Always hand-wash the adhesive bra in lukewarm water. Gently clean the adhesive layer with your fingertips, rinse thoroughly, and let the bra air-dry with the adhesive side facing up. Do not use a towel, heat, or a washing machine. Once the bra is dry, you can put the protective film back on.
No, removal does not hurt if you do it calmly and properly. Lightly dampen the adhesive bra or carefully peel it off from top to bottom while supporting the skin. Do not pull too quickly to avoid discomfort.
First, check how many hooks your bra has and choose an extender with the same number. This ensures the extender fastens correctly and your bra fits comfortably without being too tight.
Bra extenders are suitable for most bras with hook-and-eye closures, such as underwire bras, wireless bras, and sports bras. They provide extra room and comfort around the underbust area.
With normal use and proper Care, bra accessories are durable and reusable. This makes them a sustainable solution.
Yes, all bra accessories are designed to be comfortable, even for everyday wear. They feel lightweight and are gentle on the skin.
Yes, many bra accessories provide additional support and stability, making them suitable for larger cup sizes as well. Always check the product description for the best results.
You can conceal bra straps with a racerback clip, a halterneck converter, or clear straps. This keeps your outfit looking great and unobstructed.
Make sure your skin is clean, dry, and free of body lotion, oil, or cream. The tape adheres less effectively to oily or damp skin and will not stay in place as well.
OurBoob Tape has been extensively tested and compared with other brands. This showed that Shapetape uses the best materials. This ensures maximum comfort, and our products are guaranteed to last all evening.
Shapetape's boob tape is easy to apply and remove. Visit this page to learn more about how to use boob tape effectively.
You can easily remove the boob tape with oil or warm water. It doesn’t have to be a special oil, but you can choose one if you like. Apply the oil to the tape, wait 5-10 minutes, and let it soak in. You should then be able to remove the tape painlessly.
If you have sensitive, thin, damaged, or injured skin, or if your skin has been sunburned or damaged by the sun, you should not use this product.
We strongly advise against using the product in the sun. Excessive heat or exposure to sunlight can heat the adhesive too much and irritate or burn the skin. Do not expose our product to heat or sunlight for extended periods.
Boob tape is intended for single use.
Looking for a reusable option? Then check out our adhesive bras.
The nipple covers are made of cotton with an adhesive layer and are intended for single use.
Silicone nipple covers are thicker than regular ones and give the breasts a rounded shape. They can be reused up to 20 times.
Combine nipple covers or silicone nipple covers with Boobtape for the best result.
Our nipple covers are for single use. Once they stick to the skin, they will not adhere again.
Our silicone nipple covers can be reused up to 20 times.
Fashion tape is intended for single use. Once applied to the skin, it will not stick again.
Yes, our products are sweat and water-resistant. This makes Shapetape products suitable for any occasion!
You can wash our nipple covers by hand in lukewarm water, not in the washing machine or dryer.
Gently clean the adhesive layer with your fingertips and avoid contact with your nails to prevent damaging the adhesive layer.
To avoid contamination, place the protective film from the packaging back onto the product.
We recommend using Boobtape together with nipple covers.
Boobtape provides support and a natural lift, while nipple covers conceal and protect the nipples.
If you want to combine the benefits of Boobtape and nipple covers, choose an adhesive bra.
Sometimes bras or adhesive bras can become slightly misshapen during transit. This can easily be fixed by gently steaming the cups so they regain their beautiful shape.
You can do this at home with a steamer/garment steamer or briefly hold the bra over warm steam, for example from a hot shower or kettle. Then let the cups cool briefly while gently shaping them back into the correct form.
With an adhesive bra, you should steam only the fabric side, not the adhesive layer.
If you’re between two sizes, we recommend choosing the larger size. This will give you extra comfort and a comfortable fit.
No, thanks to its seamless design, the underwear is invisible under tight-fitting clothing.
Under light-colored or sheer clothing, it’s best to choose light-colored or nude seamless underwear.
Under dark, sheer clothing, black or nude seamless underwear work best.
A thong is ideal under tight clothing when you don’t want any lines to show. Briefs offer a little more coverage for everyday comfort, and boyshorts are perfect under dresses or skirts to prevent chafing.
The period underwear absorbs well and can hold up to 35 ml of menstrual flow. This makes it suitable for light to heavy days.
First rinse the underwear with cold water, then wash it in the washing machine at a maximum of 30°C without fabric softener, and air-dry it. Do not use a dryer.
