At Shapetape, our policy is simple: Not completely satisfied with your purchase? No problem. You have a cancellation period of 30 days from the purchase date. Unfortunately, returns for a refund are no longer possible after this period has expired.
Below you will find all the information about our return conditions. Shapetape reserves the right to process returns in accordance with these conditions.
Shapetape sells hygiene products. To ensure the hygiene of our customers, we only accept returns in original condition.
Please ensure that underwear or shapewear is packaged exactly as you received it (original condition). Fasten all hook-and-eye closures before returning the item to prevent damage.
Washed products
Products without a label
Damaged products
Products without original packaging
Products with deodorant marks
Products with a strong odor (e.g., smoke or sweat)
Products outside the return period
Products with adhesive or fastening strips cannot be returned if the protective film has been removed. This includes, among others:
Adhesive Bras
Fashion Tape
Boob Tape
Returns that do not meet the requirements will be sent back to the customer. The customer is responsible for the shipping costs.
Are you unsure whether your product meets the requirements? Please contact us in advance.
Please remove the old shipping label before attaching the new one. Otherwise, the package may be sent back to you. The customer is responsible for these costs.
A return is only possible if it has been registered through our returns portal within 30 days.
Returns without registration or outside this period cannot be accepted.
Download the return form , print it out, and include it with your return, fully completed.
Unfortunately, we cannot process your return without the form.
You can easily register your return through our returns portal .
During the process, we ask you to carefully review our return policy so that your return can be processed quickly.
Register your return here
Note: Always include # with your order number
Example: #12345
The direct return costs are borne by the customer.
Return period: 30 days
Refund period: 14 days
Restocking fee: None
Defective products: Free of charge
If you change your mind: shipping costs are borne by the customer
Shipping by post
Defective products: via the returns portal
If you change your mind: via the returns portal
Currency: Euro (€)
Processing time: up to 14 days
For orders valued at over €50.00, you will receive free shipping.
Netherlands: €3.95
Belgium: €6.95
After submitting your return, you will receive a Track & Trace number. You can use it to track your package to our returns center.
As soon as we have received and processed your return, you will receive a confirmation by email. It will also include the refund amount.
Have you still not received an email after 14 days?
Please contact us at info@shapetape.de
Please return items only in their original condition (unused, clean, and undamaged).
If the original packaging is no longer available, you may use other packaging as long as the return form is clearly visible inside.
An exchange is only possible if the item was delivered damaged or defective.
Please contact us at: info@shapetape.de
As soon as we have received and inspected your return, you will receive a confirmation email. It will also inform you of the status (approved / rejected).
Once your return has been approved, the refund will be issued within up to 14 days via the original payment method.
Please check your bank account first. It may take several days for the payment to appear.
If you still have not received a refund, please contact:
Your bank or credit card provider
Or contact us directly
Trade name: Shapetape
Email: info@shapetape.de
Address: Horsterweg 20, 6199AC Maastricht-Airport, Netherlands
Commercial register: 97662968
VAT ID: NL868166704B01
