At Shapetape, we want you to feel good about your purchase. That’s why you can return your order up to 30 days after receiving it.
Within those 30 days, two arrangements apply:
Is there something wrong with a product? We’ll help you after these 30 days as well. See “Product not OK?” below.
You can withdraw from your order within 14 days of receiving it, without giving any reason. Register your withdrawal via the returns portal. You can also tell us by email at info@shapetape.eu or use the model withdrawal form at the bottom of this page.
After withdrawing, you have 14 days to send the product back. We will refund the purchase price within 14 days of receiving your withdrawal. If you withdraw from the entire order, we will also refund the standard delivery costs of the original shipment. We may withhold the refund until we have received the product back or until you have provided proof that you have sent it.
You may inspect and try on the product as you would in a shop.
In addition to your statutory right, you can return products up to 30 days after receipt, provided they are unused and meet the returns conditions below. During this additional period, we refund the purchase price excluding the delivery costs of the original shipment. This does not affect your statutory rights.
Original condition: Shapetape sells hygiene products. To protect the hygiene of our customers, we ask you to return products in their original condition and in their protective bag or box.
Underwear and shapewear: Always try on underwear and shapewear over your own underwear. Make sure underwear or shapewear is packed the same way as when you received it. Fasten any hook-and-eye closures before returning the product to avoid damage.
Products with adhesive strips or an adhesive layer: For hygiene reasons, products whose adhesive protective film has been removed cannot be returned. This applies to products with an adhesive strip or adhesive, such as adhesive bras, nipple covers, fashion tape and boob tape, including within the first 14 days.
Used, washed or damaged products
This means products:
If you return such a product within the first 14 days, we will deduct the loss in value from your refund. This can be up to the full purchase price. From day 15 to 30, we do not accept these products. We will then contact you; you can have the product sent back to you at your own expense.
Not sure whether your product meets the conditions? Please contact us first.
Remove the old shipping label before returning: Please remove the old shipping label before attaching the new label to the parcel. This prevents the parcel from being delivered back to you. If this happens anyway, you will bear the costs.
Pack your return securely: Preferably put the product in its original protective bag, box or envelope. If you no longer have it, use other sturdy packaging. Wrap it in an extra bag or box so the product is well protected during transport. Seal the package well with tape. Do not use staples, as these can damage the product.
Step 1 – Download and fill in the returns form
Download the returns form here
Print it and include it, filled in, with your parcel. Without a completed returns form, we cannot link your return to your order.
Step 2 – Register your return in the returns portal
You can easily register your return via our returns portal.
When registering, we ask you to read our returns conditions carefully. This helps us process your return correctly and quickly.
You bear the direct costs of returning the items.
Click here to register your return
When entering your order number, make sure you put a # before the number.
Example: #12345
By post
Euro (€)
Shipping is free on orders of €50 or more. Below that, shipping to Germany costs €6.95.
When you drop off your return at a parcel point, you will receive a tracking number. Always keep it. You can use it to track your shipment on the carrier’s website all the way to our returns centre. Once we have received and processed your return, you will receive a return confirmation by email with the refund amount.
Haven’t received an email from us 14 days after sending your return? Please contact us at info@shapetape.eu.
Is a product damaged, delivered incorrectly or not what you could reasonably expect? We’ll sort it out, even after the return period. Email us at info@shapetape.eu with your order number, a description and photos. We will repair or replace the product. Your other statutory rights, in particular withdrawal from the contract and price reduction, remain unaffected. In this case, we cover the return costs.
I’ve returned my order. When will I know whether it has been approved? As soon as your return has arrived and been inspected, you’ll receive an email with the outcome and the amount we will refund.
When will I get my money back? Within 14 days of registering your return, provided we have received your return or you have sent us proof of shipment. We refund the amount using the payment method you paid with.
Haven’t received your refund? Please check your bank account first; it can take a few days for the amount to appear. If you still can’t see it after that, please contact us at info@shapetape.eu.
You only need to use this form if you want to withdraw from the contract and are not doing so via the returns portal.
(Complete and return this form only if you wish to withdraw from the contract.)
To: Shapetape (Compani B.V.), Horsterweg 20, 6199 AC Maastricht-Airport, the Netherlands, info@shapetape.eu
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*): [products]
Ordered on () / received on (): [date]
Order number: [number]
Name and address of consumer(s): [details]
Signature of consumer(s) (only if this form is notified on paper)
Date: [date]
(*) Delete as appropriate.
