As of: 26-10
This privacy policy explains what personal data Shapetape processes when you visit our website, place an order, or contact us, why we do so, and what rights you have.
Shapetape is a trade name of Compani B.V., Horsterweg 20, 6199 AC Maastricht-Airport, Netherlands (Chamber of Commerce No. 97662968). Compani B.V. is the controller within the meaning of the General Data Protection Regulation (GDPR) for the processing of your personal data. You can direct privacy-related questions to info@shapetape.de.
| Purpose | Data | Legal basis |
|---|---|---|
| Processing and shipping your order and handling returns | Contact and order data | Contract performance (Art. 6(1)(b) GDPR) |
| Customer service and handling complaints | Contact details and your messages | Contract performance and our legitimate interest in providing good service (Art. 6(1)(b) and (f) GDPR) |
| Accounting and tax returns | Order and invoice data | Legal obligation (Art. 6(1)(c) GDPR) |
| Product safety, for example in the event of a recall | Contact and order data | Legal obligation (Art. 6(1)(c) GDPR) |
| Newsletter with offers | Email address | Your consent (Art. 6(1)(a) GDPR). We may inform existing customers by email about similar products (Art. 6(1)(f) GDPR, § 7(3) UWG); you may object at any time, at no cost other than transmission costs at the basic rate |
| Advertising and statistics via cookies | Usage data | Your consent via the cookie banner (Art. 6(1)(a) GDPR, § 25(1) TDDDG) |
| Security and fraud prevention | Usage and order data | Our legitimate interest in a secure online shop (Art. 6(1)(f) GDPR) |
| Displaying reviews | Name and review | Your consent (Art. 6(1)(a) GDPR) |
Providing your contact and order details is necessary to conclude the contract. Without this data, we cannot process your order.
We use technically necessary cookies to make the website work. We only use analytics and marketing cookies if you consent via the cookie banner. You can change your selection at any time via [Link to cookie settings]. Find out more about the cookies used by our shop platform at https://www.shopify.com/de/legal/cookies.
We do not sell your data. We only share it with service providers required to deliver our services, and only to the extent necessary:
We have concluded a data processing agreement (Art. 28 GDPR) with service providers that process data on our behalf.
Some of these service providers process data outside the European Economic Area, for example in the USA or Canada. This only takes place where an adequate level of protection exists, on the basis of an adequacy decision by the European Commission (Art. 45 GDPR) or the European Commission’s Standard Contractual Clauses (Art. 46 GDPR).
| Data | Retention period |
|---|---|
| Order and invoice data | 7 years, due to statutory tax retention requirements |
| Contact with customer service | 1 year after completion |
| Customer account | Until you delete or request the deletion of your account |
| Newsletter | Until you unsubscribe |
| Complaint process | Until the complaint has been resolved and for as long thereafter as claims may still be asserted |
| Cookies | You can find the duration of each cookie in the cookie banner |
We take appropriate technical and organizational measures to protect your data, for example, an encrypted connection and restricted access for employees. No system is completely secure. If you notice anything suspicious, please let us know.
You have the right to:
Send your request to info@shapetape.de. We will respond within one month. We may ask you to confirm your identity before processing your request.
Do you have a complaint about how we handle your data? Please contact us. You also have the right to lodge a complaint with a data protection supervisory authority (Art. 77 GDPR), particularly with the supervisory authority at your place of residence in Germany or with the Dutch authority responsible for us, the Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl).
Our online shop is not intended for children under the age of 16, and we do not knowingly collect their data. If you believe we have data about a child, please contact us.
Our website contains links to third-party websites, for example social media sites. The privacy policy of the respective provider applies to these websites.
We may amend this privacy policy. The current version is always available on this page.
